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Help
How can we help?
Start by searching your article or switch the category below to quickly find the help you need.
Featured Articles
Product Guide Tutorial
What’s included in the monthly price?
Can I buy my FLUX car?
What is covered by FLUX’s insurance?
What is the concierge service?
Who owns the car/motorcycle?
General
How does FLUX work?
Subscribing to FLUX
What if I do not like the car/motorcycle after I get it?
60 Months Subscription - FLUX Basic
Can I test drive the car/motorcycle?
How does the 3-day Risk-free Return policy work?
Subscribe to Own
Who is eligible for Subscribe to Own?
What is Subscribe to Own?
How do I exercise my option to buy my car at the Guaranteed Future Value?
What is Guaranteed Future Value?
Is the Guaranteed Future Value negotiable?
FLUX Business Class
How is FLUX Business Class different from Subscribe to Own?
How do I subscribe to FLUX Business Class?
What cars do you have available on FLUX Business Class?
Who can subscribe to FLUX Business Class?
What is FLUX Business Class?
Managing Your Subscriptions
What happens if I get a parking ticket, red-light ticket or speed camera ticket?
What happens if I failed to pay the outstanding amount promptly?
Will I be liable to any charges due to accident?
Can I pause my subscription?
Can I swap my car/motorcycle ?
FLUX Vehicles
What condition can I expect my car/motorcycle to be in?
Has my car/motorcycle been fully inspected before it is delivered?
Deliveries and Returns
Where can I have the car/motorcycle delivered / picked up?
I’m returning my car/motorcycle , is there anything I need to do?
Roadside Assistance
What happens if I get into an accident?
What happens if the car/motorcycle breaks down?
Becoming a Member
Can I join if my driver’s licence is from outside of Malaysia?
How can I become a FLUX member?
Where is the FLUX service currently available?
How do I qualify?
FLUX's Coverage
What am I responsible for fixing when it comes to car/motorcycle maintenance?
Billing
What happens if I go over my monthly mileage cap?
What can I expect to see on my monthly bill?
What happens if I don’t fully use my mileage cap?
Where do I find my monthly bill?
Payments
What happens if my payment method fails?
How does FLUX charge my account?
Swap Fee
When is my FLUX subscription charged?
Promotions
Payday Sale 2024
CNY SALE 2024
Legal
Privacy Policy
Terms of Use
Can't find what you are looking for?
Contact our Customer Service team via phone available from Mondays - Fridays (9 AM to 6 PM), excluding Saturdays, Sundays and Public Holidays in Wilayah Persekutuan Kuala Lumpur.
+603 6411 5611
support@driveflux.com